Shipping & returns

  • Magusto Wines proudly ships to the metropolitan and regional areas of Victoria, Tasmania, New South Wales, South Australia and Queensland. Currently we do not ship to the Northern Territory or Western Australia.

    If you live in either of these states and wish to place an order, please contact us HERE

    Shipping Rates

    We ship via Australia Post and have the following rates:

    Metro Melbourne:

    • FREE for orders with a total value of $150+

    • $10 (for deliveries of up to 6 bottles)

    Regional Victoria:

    • FREE for orders with a total value of $150+

    • $15 (for deliveries of up to 6 bottles)

    Sydney, Byron Bay, Gold Coast Metro Areas:

    • FREE for orders with a total value of $200+

    • $15 (for deliveries of up to 6 bottles)

    Regional NSW:

    • FREE for orders with a total value of $200+

    • $20 (for deliveries of up to 6 bottles)

    Queensland, South Australia & Tasmania:

    • FREE for orders with a total value of $200+

    • $25 (for deliveries of up to 6 bottles)

    For any order more than 6 bottles, please content HERE to get an accurate shipping rate

    Please make sure that you have entered the correct and matching shipping and billing addresses, as it is crucial for your order to be processed and shipped in a timely manner. We will send you a tracking confirmation as soon as your order is dispatched. All shipments are insured and you assume all responsibility for claims made with the shipping carrier.

    • We endeavour to ship all orders within 1-2 business days after receiving your order.

    • Our shipping days are Monday to Friday – 10am – 6pm

    • After your purchase you’ll receive an order confirmation, and when the order is shipped you will receive a tracking number.

    • Because our wines are delicate and prone to heat, we choose not to send wine during very hot weather. Please expect a few extra days wait between placing and receiving your order during such periods. If you have any questions about this, please contact us HERE.

    • Australia Post sometimes experience delays that are out of our control. Please allow at least 1 week for your order to arrive.

  • Orders and Third-Party Payment Service Providers

    You may order our products via our Online Shop. All sales of products are final, unless damaged.

    Subject to our Return Policy and Cancel Order Policy, once you have purchased the products there are no cancellations, returns, or exchanges. We reserve the right to refuse any product returns at any time. Squarespace Inc. (“Squarespace”) provides Magusto Wines Pty Ltd with the online e-commerce platform that allows us to sell our products and services to you. Magusto Wines Pty Ltd also uses Stripe Inc., Apple Pay, Google Pay, PayPal, Inc. and other services or parties from time-to-time as third-party service providers for payment services (e.g., credit card transaction processing, merchant settlement, and related services) (together with Squaresapce, the “Third-Party Payment Services Providers”). By using the Services, you agree to be bound by the Third-Party Payment Services Providers’ terms of use. You hereby consent to provide and authorize Magusto Wines Pty Ltd and the Third-Party Payment Services Providers to share any information and payment instructions you provide to the extent required to complete the payment transactions in accordance with the Terms, including personal, financial, credit card payment, and transaction information.

    You may have a limited amount of time to purchase the products. We offer a limited number of each item and do not guarantee product replenishment. We will fulfill orders in the order they are received, and therefore products may sell out before your order for such product is fully processed. In the event that we cannot fully process your order due to such lack of products, we will refund the fees you paid for the unavailable product to your payment card.

  • Returns Policy

    We take great care of the products that we sell online and hope for you to appreciate them in the best possible condition via our shipping partners.

    Faulty, Damaged, Incorrect Described Items

    We are happy to replace faulty stock or stock that has been damaged during a delivery. 

    If in the event your purchase has arrived faulty, damaged, wrongly described or breaches a consumer guarantee, we will happily exchange the product upon presentation and verification (by us) of the issue and your proof of purchase within 24 hours of your delivery date. To discuss this please contact us HERE

    Please be aware that many of our products for sale are preservative free and require careful storage and handling. We therefore cannot accept any returns for products that have been stored or cellared 14 days after the delivery date.